How we handle customer information.

Information we collect

We collect information people choose to send when requesting a quote, asking a question, requesting a callback, or uploading project photos.

• Name, phone number, email address, ZIP code, and job location.
• Project details, service type, and notes shared in chat or forms.
• Photos or files uploaded for estimate or repair review.
• Basic technical data such as browser, session identifiers, referral source, page URL, and ad attribution details.

How we use information

We use customer information to respond to real service requests, prepare estimates, schedule callbacks, and manage work inside our CRM.

• Answer questions about metal fabrication, repairs, and service areas.
• Review project photos and prepare quotes or next steps.
• Call, text, or email customers who request follow-up.
• Improve response quality, website performance, and lead organization for our team.

Assistant, CRM, and integrations

Agustin 2.0 can capture conversation details, callback requests, and uploaded photos so our team can continue the conversation in an organized way inside the Chicago Metal Works CRM.

If we connect official third-party marketplace integrations, such as Thumbtack, information received through those official APIs may be stored in our CRM so we can respond to leads, messages, and job requests without asking customers to repeat the same information.

How we share information

We may share data with service providers that help us operate the website, CRM, hosting, messaging, file storage, analytics, and customer communications, only as needed to provide the service.

We do not sell personal information. We do not ask customers to share marketplace passwords with us. Official connected accounts should use approved authorization flows such as OAuth when available.

Retention and security

We keep information for as long as reasonably necessary to respond to requests, operate the business, document customer conversations, and maintain internal records. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is guaranteed to be perfectly secure.